🚚Shipping Policy

Hey there! Here’s everything you need to know about how we ship your orders — quick, clear, and no confusing jargon.

�� Shipping Methods & Delivery Times

We ship with trusted carriers like FedEx, DHL,UPS. Delivery times vary by carrier:

  • UPS: 5–10 business days

  • DHL: 8–15 business days

  • FedEx: 8–12 business days

⚠️ During busy seasons (like Christmas or Back-to-School), orders may take 5–7 extra business days deliver due to high demand. Thanks for your patience!

�� For full shipping details and fees by country, check:

EM Sneakers Shipping Update: New Shipping Fee & Delivery Options by Country

�� Tracking Your Order

  • You’ll receive a tracking number by email within 3–5 business days after your order is shipped.

  • Once the carrier (e.g., FedEx, UPS, or DHL) has your package, you can track its status on their official website.

  • When the package is delivered, carriers like FedEx or UPS often take a photo of where it was placed — you can view this proof of delivery on their tracking site.

  • If your contact information is incorrect and the driver can’t reach you, the carrier will attempt to contact you via phone or text.

  • If missed, you may need to contact the carrier’s customer service directly to coordinate redelivery or pickup.

❓ Frequently Asked Questions

Q: What if I’m not home when delivery is attempted?
A: The carrier will usually leave a proof-of-delivery photo or a notice (by card, call, or SMS) with instructions. You can either:

  • Pick up the package from your local post office.

  • Or schedule a redelivery by contacting the carrier’s customer service.

Q: Do you offer Cash on Delivery (COD)?
A: No, we don’t offer COD. All orders are shipped directly from our international warehouse, and跨境 shipments don’t support cash payment on delivery.

Q: What if my order never arrives?
A: We offer a 90-Day Delivery Guarantee.
If you don’t receive your order within 90 days, email us at service@emsneakers.vip with your order number.
We’ll review your case and respond within 72 hours.
If approved, your refund will be processed via your original payment method within 15–20 business days.

Got more questions? Hit us up on WhatsApp or email — we’ve got your back!

For any questions, reach out via WhatsApp or email. We’re here to help.


EM Sneakers — Shipping Real. Fast. Worldwide. ��✈️