• 1 If your order does not arrive and tracking shows no movement for an unusual period, contact us immediately via WhatsApp or email.
• 2 International shipping includes flight transit, customs clearance, and local handling. Delays do NOT necessarily mean the package is lost — please reach out first.
• 3 Once the carrier officially confirms the shipment as lost, we will offer a full refund or free reshipment (same item, no extra cost).

• 1 Provide a clear video showing the damage, wrong style, wrong size, or any defect.
• 2 We will compare your video with our QC photos and shipping records.
• 3 If the mistake is on our end (damaged before shipment / wrong item sent), we will arrange a refund or replacement promptly.

• 1 Send a video of the unused, unworn product (original condition) for initial inspection.
• 2 If approved, ship the item back to our designated return address. Return shipping & any customs fees are your responsibility (estimated $50–100 USD, varies by country).
• 3 Provide the return tracking number.
• 4 Once we receive and verify the item is resalable, we will process a refund or exchange based on the actual product condition.

�� Before returning anything — contact us first

Unauthorized returns (items sent back without prior approval) may not be accepted. Always reach out to our support team before shipping any product back.

We reply within 24h (usually faster). English support, worldwide.