Return Exchange Policy

Damaged, Lost, or Defective Items

  • Replacement/Compensation:
    If your order is lost or damaged during transit, contact us immediately via WhatsApp or email. Include photos/videos of the issue for faster resolution. We’ll resend the item or offer compensation.

Returns & Exchanges Policy

Eligibility:

  • Items must be unused, unworn, and in original packaging with all tags attached.

  • Returns/exchanges are only accepted for:

    • Quality defects (e.g., mismatched size, color, or style).

    • Items not matching the confirmed QC photos.

Process:

  1. Notify Us: Contact us within X days of delivery to initiate a return.

  2. Ship Back: Return the item via FedEx, USPS, or EMS with a valid tracking number.

    • Note: Sender must cover return shipping costs. "Freight collect" returns will be rejected.

  3. Refund/Exchange: Processed within 3-5 business days of receiving the returned item.

Non-Eligible Cases:

  • Incorrect size/color chosen by the customer.

  • Subjective dissatisfaction (e.g., "changed my mind").

  • Items altered, washed, or damaged after delivery.

  • Orders confirmed via QC photos without raising issues beforehand.

  • Packages lost or detained by customs during return shipping.

Refund Policy

  • Pre-Shipment Cancellations:
    Full refund via original payment method if canceled before shipment.

  • Post-Shipment Cancellations:
    Cannot cancel once the order is shipped.

  • Refund Timelines:

    • PayPal: 24-48 hours (instant in most cases).

    • Credit/Debit Cards: 7-20 business days (varies by bank).

Order Modifications

  • Address Changes/Cancellations:
    Contact us immediately via WhatsApp or email. Changes are only possible if the order hasn’t been shipped.

Quality Assurance

  • Issue? Send photos of the problem to us. We fully cover defects caused during production/shipping.

Contact Us

For assistance, reach out via: