Buyer's Guide

Dear EM Sneakers Customer,

To ensure a smooth shipping process for your order, please follow the steps below carefully.

Step 1: Confirm Your Order Details

After completing your payment, our team will send an order confirmation within 24 hours via:

Here’s what the confirmation will look like ��

�� Important Email Delivery Note

If you do not receive our confirmation email, please:

  • Ensure your mailbox is not full

  • Double-check that your email address was entered correctly

  • Confirm there are no typos (e.g., “.con” or “.come” instead of “.com”)

Our system often detects delivery failures due to these common errors.

�� Still Can’t Find the Email?

Due to cross-border email filtering, some providers may automatically block our domain.

If your payment was successful:

  • Your order has been securely received

  • Our team will proactively reach out to you

  • Please check your WhatsApp for messages from us

Once you receive the confirmation, please:

  • Check both your WhatsApp and Email (including the spam folder)

  • Carefully verify your size, shipping address, and contact information

  • Need to make changes? Simply contact us or reply to the confirmation email—no need to place a new order!

Step 2: Confirm Quality Check (QC) Photos

⏳ Processing Time: 1–3 business days after order confirmation

You will receive a secure QC link via WhatsApp or email containing high-resolution photos of the actual items we will ship to you.

What is a QC?

A Quality Check includes:

  • High-resolution photos of your actual pair (not stock images)

  • Multiple angles: sides, soles, logos, and stitching details

  • Close-ups of all quality check points

What to do next:

  • Open the QC link using your order email (as shown below ��)

  • Verify the following:

    • ✅ Size: Matches what you ordered

    • ✅ Address: Shipping details are correct

Action Required:

  • Click “OK” if everything is correct—your item will ship the next business day

  • Click “Failed” if you notice any issues, and provide details if possible
    Please note: We only ship after receiving your explicit approval.

�� Note for Multiple Items:
If you ordered multiple products but only see some in the QC photos, don’t worry—the remaining items are still being prepared. We will send a new QC link once they are ready.

Step 3: Shipping Confirmation & Package Tracking

�� Your order is now on its way!

You will receive a shipping confirmation via email or WhatsApp, including a photo of your package (as shown below ��).

What to do next:

  • Review the attached package photo to confirm the address and personal details are accurate

Tracking Update:

  • Your tracking number will be activated within 3–5 business days after shipment

  • We will notify you once it is active

  • The tracking number is issued by the platform and can be checked in your email

Need Help?

If you have any questions about your order, feel free to contact our customer service team:

  • �� WhatsApp: +44 7927522951

  • �� Email: service@emsneakers.vip or emsneakersems@gmail.com

⏰ Please Note:
Due to time zone differences and occasional WhatsApp delays, we may not respond immediately. We appreciate your patience—our team will reply as soon as possible.

Thank you for choosing EM Sneakers! We hope you love your new pair. ��

Walk Confidently, Wear Quality.

Best regards,
The EM Sneakers Team