Dear customer, if you are shopping on our platform for the first time, here are some steps to help you complete the order more easily:
Mobile interface
Step 1
You can access the EM Sneakers store through Google's search engine or by typing https://www.emsneakers.com/ directly.
Step 2
On the home page of the EM Sneakers platform, you can see a search bar. You can enter the name or keywords of the produces you want to buy here, and then click the search button to find what you want. And the top menu bar of EM Sneakers provides different product categories. You can use these categories to browse for products that interest you.
Below the directory, you can set the corresponding currency according to your country.
And you also can check your order number and logistics in the website Menu directory or email.
Step 3
View product size and specifications: On each product page, you can view the product's size, specification, color and other detailed information. Please review this information carefully and make sure to select the correct item specification and size to avoid returns and refunds.
Please check the size chart below (in "Description") before purchasing Clothes to ensure the right fit.
In the "Description", we will add the product's QC or QC link for your reference. There are also some product QC in our Blog.
Check order tips and specific policies: Before checking out, please make sure you have read and understood our order tips and specific policies, including delivery time, return policy and payment methods, etc.
Step 4
Check out and fill in delivery information: On the shopping cart page, you can view your order and product list, and enter your delivery address and contact information. Please make sure this information is accurate to ensure your order is delivered to you without error.
Step 5
EM Sneakers provides multiple payment methods, such as credit card, PayPal, Cashapp, etc, to meet the needs of different customers.Please choose the payment method according to your preferences and complete the payment.
Tips：Remember to enter the corresponding coupon.
Step 6
Confirm order and wait for delivery:
After successful payment, you will receive an order confirmation email and start processing your order.
We will send you QC within 1-3 days,you will receive a QC link in your mailbox,and then we will arrange delivery after you confirm QC.
Step 7
Shipping and tracking orders:
EM Sneakers arranges shipments and provides services to track orders.
Tracking Update: Your tracking number will be activated within 2-3 business days of shipment (we will notify you once it is activated).The tracking number is issued by the platform and can be checked in the mailbox.
Delivery Timeline:
Estimated Arrival: 8-12 business days (may vary slightly due to customs or logistics).
Step 8
If you encounter any problems during the order placement process, please feel free to contact our customer service team. We would love to help and support you.
�� WhatsApp: +44 7927 522951
�� Email: emsneakersems@gmail.com