Shipping & Service

Shipping & Delivery Policy

1. Shipping Methods & Timelines

  • Carriers Used: FedEx, USPS, DHL, EMS, and others.

  • Estimated Delivery Times:

    • FedEx: 8-12 business days

    • Other carriers: 9–15 business days (may vary slightly due to customs or logistics).

  • Tracking Updates:
    Tracking Update: Your tracking number will be activated within 2–3 business days (we’ll notify you once it’s live)

Frequently Asked Questions (FAQ)

Q: What if I’m not available during delivery?
A: The carrier will leave a notification (by note, call, or SMS) with instructions to either:

  • Pick up the package at your local post office.

  • Schedule a redelivery.
    Contact the carrier’s customer service (details on their official website) for assistance.

Q: Why isn’t cash on delivery (COD) available?
A: Orders ship directly from international factories, and COD is not supported for cross-border shipments.

Q: What if I haven’t received my order?
A: We offer a 90-day delivery guarantee:

  1. If your order hasn’t arrived within 90 days, email us at emsneakersems@gmail.com with your order number.

  2. Our team will review your case and respond within 72 hours.

  3. Approved refunds will be processed via your original payment method (5-10 business days to reflect).

Contact Us

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