Shipping & Service

Shipping & Delivery Policy

About How long does it take from ordering to receiving the goods：
Processing Time:

①You’ll receive a payment confirmation email immediately after ordering.

②A QC link will be provided within 1-3 working days. Once approved, your order ships within 24 hours.

③Tracking Update: Your tracking number activates within 3-5 business days (The tracking number is issued by the platform and can be checked in the mailbox).

Estimated Arrival:

①UPS - 5-10 business days

②DHL - 8-15 business days

③FedEx - 8-12 business days

For details about shipping and logistics, please refer to this notice on our website：
https://www.emsneakers.com/EM-Sneakers-Shipping-Update-New-Shipping-Fee--Delivery-Options-by-Country

Frequently Asked Questions (FAQ)

Q: What if I’m not available during delivery?
A: The carrier will leave a notification (by note, call, or SMS) with instructions to either:

  • Pick up the package at your local post office.

  • Schedule a redelivery.
    Contact the carrier’s customer service (details on their official website) for assistance.

Q: Why isn’t cash on delivery (COD) available?
A: Orders ship directly from international factories, and COD is not supported for cross-border shipments.

Q: What if I haven’t received my order?
A: We offer a 90-day delivery guarantee:

  1. If your order hasn’t arrived within 90 days, email us at service@emsneakers.vip with your order number.

  2. Our team will review your case and respond within 72 hours.

  3. Approved refunds will be processed via your original payment method (5-10 business days to reflect).

Contact Us

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